Technical Operations Manager

Job details

General information

Reference

001613  

Publication start date

04/07/2024

Publication end date

19/07/2024

Post Description

Technical Operations Manager

Vacancy location

Location

South West, Gloucestershire, Rosehill - Hybrid

Vacancy details

Job Profile

Digital Delivery - Data Operations

Title

Technical Operations Manager

Contract Type

Full Time

About us

About UCAS

UCAS is at the heart of connecting people to higher education.

 

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

 

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

Business Unit description

The Digital Delivery business unit runs UCAS’ day-to-day frontline services, digital products and technical infrastructure for all customers, including applicants and providers. The unit is also responsible for developing and improving customer-centric products in close collaboration with UCAS’ product function.

 

Services to customers include the Customer Experience Centre, providing comprehensive high quality services to support applicants in their journey into university and other higher education provision. Digital Delivery is responsible for running UCAS’ Confirmation and Clearing service, and logistics related to key deadlines in the cycle.

 

Working in cross-company multi-disciplinary teams comprising customer insight, product managers, architects, developers, testers, and data scientists, the Digital Delivery business unit ensures that UCAS is a customer-centric, product-focused digital business, connecting students with their next opportunity.

About the role

Contractual Hours

35.00

About the role

Reporting to the Technical Operations Lead, the Technical Operations Manager is responsible for the technical oversight and management of the UCAS IT production estate. They will provide technical leadership working closely with colleagues in architecture, data science, product and Platform Engineering, IT Operations and external partners and suppliers to ensure a stable, high performing production estate.

They will support the Technical Operations Lead in ensuring technology readiness for key events such as Confirmation and Clearing.

They will provide technical leadership with regards to supplier management, ensure all suppliers and 3rd parties perform according to required SLAs and to industry best practices.

They will be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.

 

Key accountabilities:

 

• Provide technical leadership with regards to supplier management, ensuring all suppliers and 3rd parties perform according to required SLAs and to best industry practices.

• Be responsible for subject matter expertise and management oversight of the on-premise data centre, network, end user computing and building technology.

• Provide technical leadership and guidance to colleagues in IT Operations to ensure the team performs effectively and can achieve its goals.

 

For full job description see attached role profile.

Skills, qualifications, and experience

Able to evidence expert knowledge/experience and understanding of the following technologies;

  • Operational Support experience (ideally like Level 2/Level 3 support roles)

  • Windows Server 2016 onwards

  • Microsoft technologies (Azure, O365, SharePoint, Windows Server, Active   Directory, DNS, and .Net architectures

  • Linux (Red Hat/Ubuntu)

  • SAN storage

  • Server hardware

  • Virtualisation (VMware)

  • Backups & DR

  • Database – Oracle,

  • Networking fundamentals

  • Cloud, preferably AWS

  • Active Directory, Group Policy, SCCM, VPN

  • Atlassian (Jira, Confluence, BitBucket)

  • Automation

  • Monitoring

• Significant experience of managing third party suppliers and /or a technology partner (including with offshore capability). Being able to demonstrate the ability to assess cost effectiveness of supplier/partner services and contracts and maximise their benefit to UCAS.

• Knowledge of agile ways of working, specifically scaled agile (SAFe).

• Solid understanding of standardised IT Operations functions such as ITIL. ITIL Certification is desirable.

• Strong planning and organisational skills, including the ability to manage several workstreams simultaneously.

• The ability to perform well under pressure, with strong problem-solving and negotiating skills.

• Excellent interpersonal and communication skills, with an ability to influence stakeholders up to Exec level, and

Package

Salary - up to £55,000

 

• 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

• Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

Working Arrangements

Is fully remote working an option?

Yes

Attachments

Attachment

Technical Operations Manager July 2024.pdf (340 Kb) Download attachment