UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

The Customer Operations business unit at UCAS was formed to deliver and enhance the support and product & services provided to students, advisers, providers and other stakeholders involved in the higher education admissions process.

This department focuses on improving the efficiency and effectiveness of customer interactions, ensuring that applicants and the providers they consider, and apply to, receive timely and accurate information, assistance, and guidance throughout the application cycle. It’s also the unit where we anticipate, respond to and define customer change to ensure UCAS can meet the needs of its customers and stakeholders going forward. Working in cross-company multi-disciplinary teams comprising; Customer Service and Relationships, Product Management, International, Policy, Admissions Reform and Fair Access.

UCAS, in its role as the national admissions service, helps connect the world to UK higher education as the largest single gateway to undergraduate (UG) degree entry.

This customer-facing role is responsible for building sustainable, trusted relationships with key customers and stakeholders involved in international student mobility. The postholder will ensure that UCAS has a deep understanding of the current key challenges and opportunities facing its designated customer groups. They will also drive awareness and uptake of UCAS support, products and services to help enhance the experience of international applicants throughout their admissions journey.

Duties will include building UCAS’ profile in the sector; leading both short- and long-term projects; undertaking speaking and presenting opportunities; and generating new business and engagement opportunities.

Key accountabilities:

- Enhance UCAS’ reputation at a global level; creating, expanding and maintaining a range of relationships, networks, influence and delivering impact within a designated group of external customers and stakeholders, including complex strategic collaborations and partnerships

- Planning and delivering international engagement initiatives, including research, outreach, inbound visits, presentations, webinars and workshops that maximise value to UCAS

For full job description see attached role profile.

- Academic degree in a related field or equivalent experience in business, marketing or international relations

- Experience of working within an international student admission, recruitment or partnerships team is highly desirable

- Proven ability of building positive, mutually beneficial relationships or partnerships, with strong interpersonal skills 

- Strong communication and presentation skills, with the ability to communicate effectively at a senior/decision maker level

- Excellent customer service and advocacy skills, experience of championing a customer/stakeholder group internally and externally

- Highly organised, with demonstrated use of initiative to ensure that the most efficient and effective systems are in place to support achieving the international strategy

- Resilient, able to work independently and effectively prioritise, problem resolution and ability to manage unplanned situations effectively

- Knowledge of and adaptability to a diverse range of cultures

- Willingness to undertake travel within the UK and occasionally overseas

Salary - £30,000

- 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)


- Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy

- A generous pension scheme

- Hundreds of high street discounts and offers with Perkbox

- Internal training and development

- Subsidised gym and café

- Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

- Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion

Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you are interested in this vacancy, but don't necessarily meet every single point on the job description, please still apply.

If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.