UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

The Customer Operations business unit at UCAS was formed to deliver and enhance the support and product & services provided to students, advisers, providers and other stakeholders involved in the higher education admissions process. This department focuses on improving the efficiency and effectiveness of customer interactions, ensuring that applicants and the providers they consider, and apply to, receive timely and accurate information, assistance, and guidance throughout the application cycle. It’s also the unit where we anticipate, respond to and define customer change to ensure UCAS can meet the needs of its customers and stakeholders going forward. Working in cross-company multi-disciplinary teams comprising; Customer Service and Relationships, Product Management, International, Policy, Admissions Reform and Fair Access.

This role leads the governance, implementation, and strategic use of Google Analytics 4 (GA4) across UCAS and UCAS Media. It is pivotal in enabling strategic reporting and data-driven decisions through accurate tracking, insightful reporting, and effective stakeholder support.

In addition to overseeing GA4, the role drives the development of a Centre of Excellence and a robust operating model for analytics and reporting transforming fragmented data into actionable insights, uniting colleagues to define best practice, and embedding a culture of continuous improvement.

Key Accountabilities:

• Deliver GA4 training and guidance; act as go-to expert for queries and reporting.
• Promote analytics awareness and continuous improvement across Comms & Marketing.
• Support GA4 setup and accurate conversion tracking for internal/external stakeholders.
• Align tracking strategies with campaign objectives across media, charity, product, and tech teams.
• Drive alignment of people, processes, and tools with UCAS’s data-to-insight strategy.
• Inform measurement frameworks and attribution; evolve analytics capabilities (BigQuery, Looker Studio).
• Lead GA Centre of Excellence to standardize reporting, share knowledge, and foster innovation.
• Build and develop a high-performing analytics team delivering timely, accurate insights.
• Oversee tracking, dashboards (e.g., Tableau), and performance reporting for digital platforms.
• Ensure actionable intelligence via collaboration

Core Skills & Experience:

• Proven experience leading GA4 reporting in a professional setting, ideally across multiple businesses
• Strong understanding of digital marketing metrics, conversion tracking, and attribution
• Proficient with data visualization tools (e.g., Looker Studio, Tableau, Power BI)
• Excellent communication skills; able to train and support non-technical users
• Comfortable working cross-functionally with internal teams and external clients
  Familiarity with tag management systems (e.g., Google Tag Manager)
• Experience with social platform tracking pixels (e.g., Meta, TikTok, Snap)

Qualifications & Certifications:

• Google Analytics Certification (GA4)
• Google Tag Manager Fundamentals
• Google Ads Measurement Certification
• Desirable: BigQuery for Marketing Analysts
• Desirable: Looker Studio Certification (or equivalent data visualization platform)

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity
• Internal training, mentoring, and access to industry-recognised certifications through our development academies
• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts
• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
• Everyday wellbeing support through Perkbox, offering discounts and wellness tools
• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond.

Salary: Circa £65,00 - £75,000 dependant on level and depth of experience.