UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

The purpose of our People and Change team is to motivate and mobilise our people to deliver organisational change, enabling us to stay ahead of customer expectations and provide exceptional service. We aim to create an environment which brings together diverse thinking, passion and expertise to work together in delivering our mission and strategy. We shape the culture and ways of working,  identify and hire the right capabilities and talent, help people use their strengths and potential to learn and grow, and measure and monitor success so we know our work is having a positive impact. We want UCAS to be a great employer where colleagues are enabled to reach their fullest potential and our team is at the heart of this ambition.

To develop and embed, in partnership with other UCAS teams, an enterprise approach to Change Management, ensuring leaders, staff and customers are ready, willing and able to accept change initiatives and realise the full value of the change being delivered to them.

Key accountabilities:

• Design and lead the implementation of an overarching Enterprise Change Management strategy and approach to provide a consistent and standard methodology for teams across the organisation to follow, to ensure business benefits are realised.

• Foster a culture of Enterprise Change readiness and adaptability within the organisation by working with senior stakeholders to define change objectives, communicate the vision and secure buy-in to ensure a consistent approach to Change Management.

• Design, implement and lead an Enterprise approach to User Acceptance Testing and Model Office for all projects and programmes, in collaboration with the QA Team.

• Design, implement, and lead a transparent and iterative Enterprise communications strategy for Change, including Enterprise Change impact assessment, ensuring business functions and agencies are aware of totality of change, are informed of any potential changes, and are clear on their role in supporting it, in collaboration with the Internal Communications and Business Analyst teams.

For full job description - please see role profile attached.

• Educated to degree level or above in a business or business psychology related discipline, or be able to demonstrate an equivalent level of experience.

• To hold professional change management certification (practitioner level) or equivalent, ideally PROSCI and ADKAR certification.

   

• Substantial experience and a proven track record in the successful delivery of organisational change management programmes in a variety of organisation types or settings, including technology and business process change

• Previous experience of successfully implementing an enterprise change management framework.

• Expert knowledge of Change Management models, best practice and continuous improvement.

   

• Excellent communicator with experience of establishing effective relationships with all levels of stakeholders, up to and including Executive level.

   

• Ability to present complex information to a variety of audiences in a clear and engaging manner.

   

• Proven ability to work well under timeframe pressure, handling multiple activities simultaneously.

Salary - £50,000 - £60,000 DOE

• Purpose-driven work in a charity-led organisation connecting people to education and opportunity

• Internal training, mentoring, and access to industry-recognised certifications through our development academies

• Hybrid working model built on trust and flexibility, with a 35-hour week and flexible contracts

• 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave

• Everyday wellbeing support through Perkbox, offering discounts and wellness tools

• Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office

• Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders

• Recognition and reward through our quarterly employee scheme and an ex-gratia bonus for going above and beyond