UCAS is at the heart of connecting people to higher education.
UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.
We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.
The Sales and Marketing business unit takes responsibility for successfully and sustainably launching and growing products and services that respond to UCAS’ customer needs.
Through UCAS Media (UCAS’s commercial subsidiary), we connect clients to our engaged audiences and offer data-led consultancy and insight services to the HE sector and associated markets.
UCAS Media provides consultancy, insight, and marketing solutions for higher education providers wanting to improve their position in the market, and for commercial brands wanting to reach students. With our highly engaged audience, we’re in the perfect position to support our customers with what they need to identify, engage, and convert. All our profits are gift-aided back to UCAS, the charity.
Through our marketing functions we manage and provide content across the all of UCAS channels including ucas.com, our social channels, emails, and our network of face-to-face events.
The Customer Manager will build and maintain professional customer relationships, identifying value-based solutions to fit the needs of the business and deliver targeted revenue for a portfolio of accounts within an assigned segment. With support from relevant stakeholders across UCAS, the Customer Manager will sell cross channel marketing solutions, events and insight that deliver high quality results for their portfolio of clients. This
customer facing role will provide support and advice to both new and existing customers, with the objective of maintaining existing revenue streams and upselling new and existing services.
Key accountabilities:
- Deliver a revenue target by executing a customer focussed sales plan working with core and foundation
level customers.
- Maintaining existing, long-term relationships with Clients and developing relationships with key decision makers.
- Identifying additional media opportunities with existing Clients, within a defined Client portfolio or sector and look for new client opportunities.
- Recommending the best media andmarketing solutions, within a Client budget and working to deadlines
for multiple campaigns, across multiple channels, such as on and offsite display, Paid Media (Facebook,
Instagram, Google, and Snapchat), email, SMS, Direct Mail, events.
For full job description, please see role profile attached.
12 Month Fixed Term Contract
Salary - up to £30,000 + sales incentive scheme
- 30 days annual leave (pro rata for part time) (plus 3 concessionary days over Christmas and your bank holidays!)
- Flexibility – UCAS positively supports Hybrid working for its employees, meaning you can work between home and the office in a way that suits you and the business and also has a comprehensive Flexible Working Policy
- A generous pension scheme
- Hundreds of high street discounts and offers with Perkbox
- Internal training and development
- Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme
Attachments
Attachment
Customer Manager - role profile 24.pdf (253 Kb)
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