UCAS is at the heart of connecting people to higher education.

UCAS is the world’s leading shared admissions service for higher education. We provide application services for UK universities and colleges as well as delivering a wide range of research, consultancy and advisory services to schools, colleges, careers services, professional bodies and employers.

We’re a successful and fast-growing organisation, which helps hundreds of thousands of people every year. We're committed to delivering a first-class service to all of our customers — they're at the heart of everything we do.

The Customer Operations business unit at UCAS was formed to deliver and enhance the support and product & services provided to students, advisers, providers and other stakeholders involved in the higher education admissions process.

This department focuses on improving the efficiency and effectiveness of customer interactions, ensuring that applicants and the providers they consider, and apply to, receive timely and accurate information, assistance, and guidance throughout the application cycle.

It’s also the unit where we anticipate, respond to and define customer change to ensure UCAS can meet the needs of its customers and stakeholders going forward. Working in cross-company multi-disciplinary teams comprising; Customer Service and Relationships, Product Management, International, Policy, Admissions Reform and Fair Access.

Locations: Wales, Northeast, or Further Education Colleges (UK-wide)

Contract: Permanent, Remote with extensive travel (all expenses paid)

Application timeline:
• Closing date: 12th January
• 1st stage interviews (online): 3rd – 10th February
• 2nd stage interviews (in person): 10th – 16th February

Ready to inspire the next generation of students?

UCAS is looking for passionate educators to lead engagement with schools and colleges in Wales, the Northeast, and across Further Education Colleges. You’ll empower advisers to use UCAS tools earlier in students’ journeys, helping to inspire the next generation to see higher education as an exciting and accessible option.

What you’ll do:

As an Adviser Lead, you’ll build networks of advisers, foster best practices, and organise impactful development opportunities. By creating strong partnerships with schools and colleges, you’ll drive participation in higher education, using data to target areas with low engagement. You’ll also represent UCAS at regional and national events, ensuring the voice of advisers shapes our services.

Why join us?

This highly active role offers independence and flexibility, with extensive travel to engage across networks. We’re seeking candidates who know their areas inside-out (Wales, Northeast, or Further Education Colleges) and are excited to connect across networks. Travel expenses are fully covered, and interviews can be scheduled around school or college hours to suit you. 

What you’ll bring:

• A teaching or careers guidance qualification with extensive experience in UK secondary or further education.

• Leadership skills, excellent communication, and a passion for supporting teachers and advisers.

• A deep understanding of higher education pathways and progression.

Please see the full job specification attached.

If you’re ready to inspire change and make a lasting impact on education, apply now to help shape the future of student progression. 

Salary - £45,000 - £50,000 

• 30 days annual leave (plus 3 concessionary days over Christmas and your bank holidays!)

• A generous pension scheme

• Hundreds of high street discounts and offers with Perkbox

• Internal training and development

• Subsidised gym and café

• Be rewarded for going above and beyond with our ex-gratia bonus scheme and Celebrating U, our quarterly employee recognition scheme

• Dedicated volunteer employee networks promoting wellbeing, awareness and inclusion